Both companies became partners to improve their customer service

Presence Technology is a worldwide software  company dedicated to supplying All-In-One Solutions for Contact Centers. ComRes, Inc is a leading provider of Mitel 200 ICP and 3300 ICP telephone systems in Fort Lauderdale, Miami and, W. Palm Beach, Florida. ComRes is committed to delivering the very best telecommunications products and services to their customers. Both companies are excited to announce that they have signed a strategic agreement to sell, implement and maintain their Solutions, improving their service throughout the Southern Florida.

This agreement allows both companies to better serve their clients by installing cutting edge Call Center Solutions.

COMRES Inc, provides the following telecommunication equipment and services to Southern Florida businesses:

Mitel Communications Systems

Voice and Data Cabling

Data Services - Networks, Lans & PC Desktop Support

Voice/Data carrier services

Multi-Site Networks Data Backup/Recovery

Presence Software Suite supports CTI and is the only scalable solution configured to each Call Center’s unique needs. Additionally, a full integration with the Presence suite reduces the investment costs needed for developing a multichannel contact center. The outstanding capabilities of the Presence Solution have been recently recognized by CIS Magazine with the 2009 Product of the Year award.

Mitch Welin, President of ComRes, Inc, says, “Presence’s suite of products gives our customers access to the most customizable Contact Center applications, which will help them manage and grow their organizations”

Chuck Hudak, Regional Sales Director for North America, at Presence, says “We found in ComRes, Inc, one of the most professional organizations in the Southern East region, highly experienced in Mitel and other telephony systems. They are a perfect match to deliver our Presence Suite to clients and we are confident that our All-In-One Solution along with ComRes experience in the market place will help customers achieve their goals.”

More about ComRes, Inc: www.comresusa.com/index.php