NACR will resell Presence’s suite of products ensuring the successful implementation of solutions and services provided by two leading companies Presence Technology, a global CTI software provider  specializing (or which specializes) in optimizing Contact Center performance, is pleased to announce a partnership with North American Communications Resource, Inc. NACR will distribute and market the complete suite of Presence solutions in the North American market.

NACR is a value added service provider that delivers proven, scalable, cost effective and integrated business communications solutions. The largest Avaya Business Partner Worldwide, they have approximately 400 employees in 55 locations across the United States. The company provides one of the broadest portfolios of products and services in the industry including VoIP, Contact Center, Unified Communications, Data Networking, Conferencing and Wireless solutions.

The Presence Technology portfolio is a complete set of solutions for the contact center. Built on a modular platform, the company suite may be deployed onto almost any existing ACD / PBX platform or may be used in a stand alone environment as an all-in-one contact center solution. Presence Technology solutions were designed to be implemented quickly and to seamlessly integrate within any company’s existing applications and infrastructure.

Presence Technology is a member of the Avaya DeveloperConnection Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

NACR will resell Presence products, ensuring the successful delivery of best in class Contact Center solutions that include a wide range of functionalities focused on solving, improving, setting up, and revitalizing the Contact Center.

Araceli Aranda, CEO of Presence Technology said “With this initiative, both companies will bring greater coverage to our customers in the region, with our high quality solutions and the services provided by a leading company with a strong knowledge of the US market.”

“We look forward to this partnership and leveraging the innovative solutions from Presence Technology to increase productivity and efficiencies for our customers,” said Michael Fitzgibbons, NACR National Vice-President.