The objective of both companies is to offer businesses a complete and flexible solution for their Contact Centers with the Presence OpenGate suite

Presence Technology, a European CTI (Computer Technology Integration) software provider specialized in optimizing Contact Center performance, announces that Phonored, expert provider of communications solutions, will distribute Presence's OpenGate solution, which is based on the Asterisk platform.

Phonored, a company specialized in the fields of outsourcing, business processes, and Contact Center design and consultancy, has included Presence’s OpenGate suite in its solutions portfolio. With headquarters in Murcia and offices located in Spain’s principle cities, the company specializes in the development and implementation of solutions that are capable of integrating traditional telephony systems with voice over IP, all on an open platform and with open Asterisk-based software.

Phonored currently has a team of professionals who are experts on Presence's OpenGate solution, both in terms of offering support and carrying out joint projects. The team's objective is to maximize the efficiency and quality of companies' relationships with their clients.
Presence’s OpenGate solution has been designed on the powerful open-source platform, Asterisk, to provide companies with a complete suite of Contact Center solutions that may adapt to the different needs of a diverse range of clients. To do so, it combines the best of leading technology with flexible sales models that adapt perfectly to companies’ infrastructures and business models.

For Carlos Martínez Delfgaauw, Executive VP for EMEA & Cala of Presence Technology, “The agreement with Phonored perfectly complements our efforts to offer competitive solutions, and it will permit us to get to know the market more deeply, along with the needs of companies located in south-eastern Spain."