Spescom, a JSE-listed integrated business communications solution provider, is taking its partnership with Presence Technology, a provider of contact centre performance optimisation software, to a new level. Based on the success it has achieved with the Presence product suite, Spescom’s DataFusion business will increase its efforts to drive market share and awareness of Presence’s solutions in South Africa and across the African continent.

Says Paul Fick, CEO of Spescom DataFusion: “This move follows the awarding of several new contracts to Spescom DataFusion where the Presence Technology featured strongly. In all, Spescom has completed 25 Presence installations since 2004 and duplicated its license sales in 2007. This translates to nine new clients for the two companies – customers that are considered leaders in strategic sectors such as banking, insurance and distribution. It has also made Spescom the strongest Presence value-added reseller in Africa and its second-most important partner in the EMEA (Europe, the Middle East and Africa) region.

“Spescom DataFusion provides a broad range of integrated turnkey contact centre and enterprise telephony solutions to the corporate market. Presence Technology’s products have proven to be important components of the comprehensive platforms we offer our customers. It is powerful, flexible and easily implemented, providing our clients with greater operational efficiency and the competitive advantage that results from better performance management.”

Araceli Aranda, CEO of Presence Technology said “With this initiative, both companies will bring greater coverage to our customers in the region, with our high quality solutions and the services provided by a leading company with a strong knowledge of the African market.”

While Spescom DataFusion provides its clients with a complete contact centre solution, from assessment to system integration, project management, maintenance and support, it places great emphasis on the use of reliable world class technology solutions.

Explains Fick: “We provide comprehensive solutions, from basic connectivity and technology infrastructure to customised business solutions built to meet the specific communications needs of organisations.  A critical success factor is our use of proven technologies – and our ability to provide our customers with the support they need throughout the life cycle of the deployed solutions. This is achieved through our centralised helpdesk and countrywide service organisation which is staffed with highly skilled sales and technical professionals. By growing our Presence skills base and expanding the footprint, or reach, of Presence Technology’s products, we ensure our clients receive the support they need when they need it.”

Presence’s contact centre performance optimisation software augments Spescom's performance management, customer relationship management, and voice recording and speech analysis software and hardware solutions. Spescom’s Presence expertise will, in particular, be bolstered in its Johannesburg, Durban and Cape Town branches.