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Miguel Ángel Marcos, Presence Technology’s new Director of Professional Services and Support |
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Tuesday, 29 July 2008 00:00 |
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Presence Technology, European CTI software provider specialized in optimizing Contact Center performance, announces that Miguel Ángel Marcos will be the multinational company’s new Director of Professional Services and Support.Miguel Ángel Marcos has worked as Senior Project Manager for Presence Technology since July 2007; after only one year in the company, he has been promoted to the position of Director of Professional Services and Support.
From this date forward, Miguel Ángel Marcos will be in charge of managing post-sales with partners and Clients. He will also be the director of the entire product-training field and of Partner certifications in the areas of support and operations. As such, he will supervise the deployments that Presence Technology has set in motion. In addition, consulting services will be carried out under his supervision, and he will manage new projects so that both partners and clients recognize Presence's excellence as a company and a product.
"Managing the area of Professional Services and Support for a company like Presence Technology represents, for me, a great challenge, one that I will take on with eagerness and enthusiasm. An orientation towards client satisfaction, and efficient and effective work are the objectives that we have set as goals,” ensures Miguel Ángel Marcos.
A technical engineer in Management Computer Systems from the Universidad Autónoma de Barcelona, Miguel Ángel Marcos has acquired his professional experience in large companies such as ONO, Retevisión, La Caixa, Cystelcom and Airtel. |