The company offers different alternatives to acquire the latest technology regardless of the economic situation

Presence Technology, a global CTI Software Company specialized in optimizing the efficiency of Contact Centers, offers a range of alternatives to the purchase of technological tools to aid in reducing costs and to increase the efficiency of the contact center platforms given the present economic situation.

The crisis is a reality in the market and to a certain extent, large or small, it is affecting all the sectors of the economy. Customer Service and telephone sales are the indispensable tools that companies use to communicate with their customers. With this already existing need, it is important to adapt the work and marketing models, and to tailor them to the individual needs of customers and to the current economic situation.

Optimization in the use of resources and maximum reduction of costs become main objectives in business management. Furthermore, quality must still be one of the top priorities in customer service centers, since customer service is the differentiating factor that many companies can offer their customers in a highly competitive market of products and services. Given the current economic situation, Presence Technology offers the possibility to rent or pay per use, as an alternative to buying.

"Within the economic situation, achieving customer loyalty is crucial for businesses", according to Carlos Martínez, Executive Sales Vice President for Europe, Africa and Latin America. Companies are increasingly offering custom-tailored solutions and Presence carries out a flexible strategy by presenting different ways to meet the needs of the customers, not only from a technological standpoint but also in terms of marketing models”.