Digium and Presence Technology Partner to Expand Options in Open Source Switching

The Pathway to Profitability for your Contact Center

Friday, 23 January 2009 00:00

Partnership will enable customers to run sophisticated customer service centers, help desks and inside sales teams

Digium, the Asterisk company, has added Presence Technology, with its OpenGate contact center suite of software, to Digium's portfolio of Solutions Partners. The partnership is part of Digium's continuing effort to expand the scope of value-added applications available for Asterisk® and Asterisk Business Edition™.

Presence Technology has developed OpenGate, a complete contact center package for customers that is based on Asterisk Business Edition, the professional version of the world’s most popular open source telephony software.

Jim Webster, director of technology partnerships for Digium, said, “We're excited to partner with Presence because its OpenGate solution leverages the power and cost-effectiveness of Asterisk to enable highly sophisticated customer service centers, help desks and inside sales teams.”

The Presence OpenGate product works with customers' existing PBX systems or as a standalone ACD solution. Benefits include substantial productivity gains, agent and customer satisfaction and easy implementation and management.

“This partnership between Presence Technology and Digium expands the available applications for the open source communications community," said Presence Founder José Luis Castaños. "Most importantly, especially in these tough global economic times, it allows customers to enjoy the productivity improvements and benefits of integrated contact center software regardless of their current telecommunications environment.”