Presence Technology Dialler recognized as the best positioned in the South African Call Centre market

The Pathway to Profitability for your Contact Center

Friday, 02 December 2011 00:00

Presence solution is the most utilized for Outbound campaigns, overtaking the rest of providers and In-House solutions

According to the 2011 Contact Centre Technology Research Report released by BPeSA and Contact Industry Hub, Presence Technology Dialler is the leading such technology in the South African Contact Centre market. The majority of Call Centres surveyed in the report indicated that the Presence Dialler, in conjunction with Presence Voice Outbound, is being utilized to conduct outbound campaigns, overtaking the rest of providers and In-House solutions.

Presence Technology is also recognized in the report as one of the most widely deployed communications platforms in South Africa, and Presence Recording is mentioned as one of the preferred voice and screen recording solutions. In addition, Presence has been positioned among the top five Multimedia Routing Engine Solutions, which are deployed in 25.81% of responding Contact Centres.

In the wake of this report, Presence is positioned as one of the most dynamic providers of technology for Call Centres in South Africa. The company’s alliances with local partners Inovo and Jasco Enterprise Communications (previously Spescom DataFusion), both also mentioned in the survey as best positioned technology suppliers for Contact Centres, further empowers the technology.

The 2011 Contact Centre Technology Research Report is conducted by Contact Industry Hub and endorsed by BPeSA. The final outcomes are based on the information provided by approximately 1,800 respondents of Contact Centres with 25 or more seats, fitting general and IT management profiles.

For more info about this Report: Contact Industry Hub website

About Presence Technology

Presence Technology is a worldwide leading provider of Multi-Channel Contact Centre solutions that enable contact centres to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.

For more information, please visit www.presenceco.com

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