The Pathway to Profitability for your Contact Center
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| Presence Technology Awarded 2011 Best Technology CRC Gold Award |
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| Thursday, 24 November 2011 00:00 |
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The Presence Traveler platform is recognized as the best Communications Solution for the Contact Centre industry due to its ability to improve productivity and quality of customer care Presence Technology, a worldwide leading provider of Multi-Channel Contact Centre solutions, has been awarded the 2011 Best Technology CRC Gold Award. Presence Traveler has been named the Best Communications Solution by AEECCC (Spanish Contact Centres Association), IZO Systems and IFAES.This award recognizes Presence Technology as a leading company in technology for Call Centres. The expert panel evaluated Presence on its ability to enhance communication in multichannel customer care centres and the impact of their solutions on customer experience. They also evaluated the company's influence on key business indicators: optimization of quality and productivity and cost reduction. Presence Traveler is the solution offered by Presence Technology to meet the demands of the travel and tourism industry and has been designed based on the extensive experience of the company in this sector. Presence Technology allows companies to offer first class service to their customers. Its solutions contribute to a quick return on investment and substantial increases in productivity, increased first call resolution ratio and reduced average handling time. These benefits lead to a more effective and satisfactory customer service, which encourages loyalty and creates new business opportunities. Several companies have put their trust in the Presence Traveler solution: airlines and cruise companies (Spanair, Air Europa and Baleària); travel agencies and tour operators (Halcón Viajes, Viajes Ecuador, and TravelPlan); hotels (Sol Meliá, Vincci Hoteles) and car rental companies such as Pepecar.com. "We are very proud to receive this award as the recognition of our work developing new and better solutions", said Araceli Aranda, Presence Technology CEO. "This award is the result of Presence´s team effort, as well as all the companies that count on us to boost such an important aspect as customer care. I would like to thank these companies for their trust and especially highlight the collaboration and support of Spanair in this nomination". About Presence Technology Presence Technology is a worldwide leading provider of Multi-Channel Contact Centre solutions that enable contact centres to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world. For more information, please visit www.presenceco.com Follow us on: www.twitter.com/presencetech www.facebook.com/presencetech www.linkedin.com/company/presence-technology |
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