Presence OpenGate Honored for Outstanding Innovation

Presence Technology announced today that Presence OpenGate has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine (http://www.cismag.com/), the leading publication covering CRM, call centers and teleservices since 1982.

Presence OpenGate is a powerful and flexible TDM and VoIP gateway that is fully integrated with Presence Technology’s well-known Contact Center Solution Suite. Based on the robust and flexible Asterisk switching engine, and optimized by Presence Technology’s R&D team, Presence OpenGate meets the demands imposed by the most stringent Contact Centers in performance, scalability and up-time.

“We are honored that Presence OpenGate has been recognized as one of the most innovative products on the market”, says Jose Luis Castaños, Executive Vice President and Founder of Presence Technology. “The Presence OpenGate architecture is totally modular allowing virtually limitless scalability and is adaptable to all types of Contact Centers. Presence OpenGate demonstrates our Elastic Contact Center concept where software solutions running on commodity hardware are leveraging innovative business models allowing companies true flexibility in their organizations”, explains Castaños.

“I am pleased to honor Presence Technology for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate