Presence Technology and INOVO to co-sponsor the next Contact Centre Summit in Johannesburg

The Pathway to Profitability for your Contact Center

Friday, 13 February 2009 00:00

The event will bring South Africa’s leading contact centre companies together

Presence Technology, a European company specialised in optimising contact centre performance, and INOVO, a contact centre service provider, will co-sponsor the next Contact Centre Summit to be held on February 18th and 19th in Johannesburg. The summit will provide the industry’s top companies with a forum to exchange ideas about best strategies to improve their operations and to face the current economic situation.

Presence Technology and INOVO will have a stand at conference and provide a presentation about “How to improve the quality of your contact centre interactions and reduce costs” (February 18t at 9:30) showing different ways to optimize resources, automate processes and achieve increases of productivity.

Participants in the annual contact centre summit will be introduced to the latest trends in optimising platforms in the four key areas affecting contact centres: infrastructural support, operations, workforce optimization and technology usage.

Inovo has successfully implemented Presence Technology Contact Centre Solutions since it started its operations for an important number of leading companies in different industries, like Contact Centre Outsourcing, Financial Products, etc. and has helped these companies to achieve and assure a leading position in their market.