Presence OpenGate

OpenGate is based on the full featured Asterisk Call Center VoIP platform and has been optimized by Presence Technology to offer an innovative Contact Center infrastructure.

OpenGate provides the flexibility to install leading edge technology and upsize it or downsize it with a minimum investment. OpenGate is designed to meet CTI requirements, regardless of previous telephony ownership or out-of-date systems.

This Contact Center solution is an optimal option for those Contact Centers wanting to grow with their existing systems. OpenGate integrates with any CRM, ERP, CMI, and other systems used in most companies.

Presence OpenGate operates as a stand-alone solution or a gateway between the contact center and PSTN, throughT1/E1 interfaces or SIP trunk lines for VoIP.

Presence OpenGate allows companies to extend an existing PBX/ACD system to include ACD and CTI capabilities even if the existing switch does not have an ACD or CTI package in place.

Advantages

Reduced cost
Quickly scales to adapt to increased Contact Center demands
Asterisk Call Center platform allows easy integration with other systems
Reduced implementation time
Reliability
Personalized solutions
TDM VoIP Gateway or Agent Softphone
Contact Center Unified Communications
Support for Blending/Blended Call Center

Downloads

Empowering Elastic Contact Center by Presence Technology
Presence Suite All In One
White Paper Presence Suite All in One
White Paper Industry Outsourcing
Presence OpenGate brochure
White Paper Presence OpenGate