User Portal

Oct 28, 2016
Spanish Company Expands Enghouse Contact Center presence Into New Markets

Markham, Ontario – October 28, 2016 – Enghouse Systems Limited (TSX:ESL) announced today it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Headquartered in Barcelona, Spain, Presence is a leading provider of multi-channel contact center software
solutions with specific focus on Spanish speaking markets. The Company’s suite of applications provides its approximately 200 clients with a flexible architecture to deploy contact center capabilities on premise, in the cloud or on a hybrid basis. The product suite is available in English and Spanish, with end-user modules also available in Portuguese. This has enabled Presence to establish a leadership position in its core markets of Spain, the Americas and Sub-Saharan Africa.

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Sep 12, 2016
The companies will expose the best strategy focused on optimizing the Customer Engagement Center experience

Presence Technology, global leader in multichannel Contact Center solutions, together with its partner in Mexico, Bussines Value Consulting (BVC), Call & Contact Center consulting leader, will be present at the stand No.4 of the 15th Customer Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.
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Jul 26, 2016

The Colombian Outsourcing Company has chosen Presence´s technology to improve its productivity levels.

A3BPO, Colombian Company focused on outsourcing the critical processes of its clients to simplify their core business, trusted Presence´s solutions to potentiate its contact center operation.

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Jun 07, 2016
Atlanta, 7th June, 2016 – Worldwide Leading Contact Center Solution Provider Presence Technology sponsored SpeechTEK 2016 which took place May 23-25 at the Omni Shoreham in Washington DC. Paul Dickinson, Presence Technology North American Vice President spoke and delivered a Presentation and an interview on “5 Customer Engagement Strategies to Improve Customer Satisfaction in your Contact Center”.
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Jun 01, 2016

ATLANTA – June 1st, 2016 — Presence Technology (www.presenceco.com), a Worldwide Leading Provider of Multi-Channel Contact Center Solutions, announced a competitive replacement Program of Aspect Contact Center Solutions offering a low cost Client investment. Interested companies can register on this link to receive details of this limited time offer available till October 31st, 2016.

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May 27, 2016

Atlanta, 05/31/2016– Presence Technology, a multi-channel provider of Contact Center Solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant (*).

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May 23, 2016
South Africa, 23rd May - Customer service specialists INOVO and Presence Technology are partnering to present a dynamic event to be hosted in Cape Town and Johannesburg on 07 and 09 June respectively.
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May 12, 2016

The company will present its offer to optimize customer service to the banking institutions and financial services


Presence Technology, global leader in Multichannel Contact Center Solutions, will participate in the 51º Banking Convention in Colombia, organized by the Colombian association of contact centers & BPO, on June 2 and 3 at the Cartagena's City Convention center.

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May 06, 2016
Atlanta, 2nd May, 2016 – From the Speaker Podium to the Exhibit Floor at Booth#514, Worldwide Leading Contact Center Solution provider Presence Technology will share its insights on managing customers Engagement at SpeechTek 2016 Event, taking place May 23-25 at the Omni Shoreham in Washington DC.
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May 02, 2016
The educational organization has chosen Presence thanks to the flexibility and easy integration with their technology platform

Bogota, May 02th, 2016. Ilumno one of the most important educational institutions Network in Latin America, has chosen Presence’s Contact Center multi-channel tool to optimize their customer service.
With 10 prestigious institutions of superior education associated in 7 countries of Latin America, more than 200.000 students and 10.000 docents and collaborators, Ilumno seeks to help to the modernization and sustainable expansion of the superior education on this region.

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