The Pathway to Profitability for your Contact Center
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Presence IVR Presence IVR is a solution that covers the ever increasing number of everyday, potentially self-service, interactions between the customer and the company, maintaining quality, efficiency and resolution performance for each interaction. The Presence IVR module is integrated with Presence Intelligent Routing (IR) to maximize synergy between routing strategies and business rules. This integration converts Presence IR routing strategies into interactive strategies, such as information provided or requested by Voice recognition, Touch Tone Dialing (DTMF), Voice Synthesis and Vocal audio. Presence IR works as an access portal for Contact Centers, which translates into customer care processes automation and low operational costs. Presence IVR Features  Voice recognition and voice synthesis Powerful, and easy to use, designer tools to create and evaluate different strategies Multi language Voice recognition support Speaker-independent speech recognition Predefined speech grammar recognition, adjustable through XML and ABNF standards Real-time voice synthesis Multiple participants used for voice synthesis Voice synthesis permutation with vocal audio files (VOX, WAV) Interactive conversation recording between Presence IR and customers Presence Scripting Call Center integration to automate data input or to validate scripts Presence ActiveX Control integration allows a single access point to all Presence solutions (Voice, Recording, Interactive Routing, Messaging, Internet, etc.) Information and statistics logging allows retrieval of all interactions between Presence IR and customers. VoiceXML browser to provide support for specific features by name tags Web services integration support Presence Recording integration to record calls and pull data according to interactive strategiesDownloads Empowering Elastic Contact Center by Presence Technology Presence Suite All In One White Paper Presence Suite All in One White Paper Industry Outsourcing |
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