The students will learn about the general architecture of the Presence Suite, the installation and configuration of the Inbound and Outbound modules, as well as the Administration tools. The students will also be introduced into the management and maintenance of Presence Modules and different ways of integration with other systems. A specific focus will be given on the technical support, troubleshooting and methodology on implementing new projects.
After the Get Started training, the students shall be able to perform a standard installation of Inbound and Outbound campaigns, set up the different clients (Administrator, Supervisor and Agent) and get reports on the call center productivity. They also will be able to maintain the system and provide the 1st and 2nd level support for these Presence modules.
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