Presenceco

Presence Technology and Telnorm, one of its partners in México, are sponsoring the 2nd Global Contact Forum, which will take place next March 14, 15 and 16 in México City.
Organized by the Instituto Mexicano de Teleservicios (IMT), the 2nd Global ContactForum is the international gathering of Contact Center & BPO professionals from around the world who will join together to network, exchange ideas, share knowledge, discuss industry challenges, showcase new technologies and present the best practices for promoting the growth, competitiveness and professionalism of the customer contact industry. The central theme of the 2011 edition is the “Global Customer Experience” and will focus on the importance of the 360° service experience.