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Professional Services

Presence Technology offers high-value professional services that help customers to optimize and make their investments in the Call/Contact Center more profitable with unrivaled levels of excellence.

Presence provides its customers and partners with a complete, expert team of professionals who will help them with all the implementation processes of their Contact Center solutions, including key aspects such as: the definition and re-engineering of business processes, migration processes, consultancy during the project, etc.

The team of professionals at Presence works to ensure that the customer fully utilizes all the benefits that its Contact Center solutions provide. For this, Presence offers its partners and customers a wide range of services, from the design and management of the project, through to its execution, as well as comprehensive support from the start-up of the platforms.

Furthermore, technological needs linked to Contact Center solutions sometimes require unifying various platforms/solutions, without them apparently having any common tendencies. Presence has proven experience in unifying the operation of Call/Contact Center platforms, simplifying project operation and costs.