Presence Web Agent interface is a feature rich, 100% browser- based workstation, enabling your contact center to flex with call volumes and provide all contact center features to remote employees. With Presence Web Agent, there is no need for expensive modern personal computer hardware to run your contact center agent workstations. Presence Web Agent delivers ALL the Presence contact center features and the voice path right through the browser with Web Real Time Communication (WebRTC), giving you the flexibility you need to meet today’s contact center challenges.
Presence Web Agent Key Benefits:
- • 100% browser-based workstation
- • Flexible, easy to implement solution - ideal for today's mobile workforce
- • Zero footprint - no software installation or maintenance
- • Screen Pop on every interaction
- • Browser and operating system independent
- • Ability to take phone calls without a handset
- • Built-in back up and disaster recovery plan
Presence Web Agent is a quick and cost effective way to extend your full contact center capabilities using a web browser, and is the virtual platform you need to enable your mobile workforce. Contact us today to learn more.