User Portal

Video Interactions

Video Interactions is a functional module of Presence Suite that enables the VideoCall as an additional, fully integrated, content-rich contact channel with customers.
Video Interactions is seamlessly integrated into Presence Suite’s universal ACD Queue engine for routing, distribution and tracking of inbound VideoCalls interactions from customers.

Video Interactions features a wide array of available points of contact for customers, including initiating video-enriched VoIP calls from corporate websites, video kiosks, 3G/4G video calls from capable smartphones and seamlessly integrated into mobile apps.

The All-In-One Solution for Making Better Contacts
Presence contact center technology is designed by professionals with hands-on contact center experience. As a result, you get benefits that provide real competitive advantages.

Presence Video Interactions provides:

  • • Concurrent licensing for lower cost of ownership and reduced overhead
  • • Greater responsiveness to client/customer demands
  • • Improved customer satisfaction
  • • Eliminates siloed data and functions
  • • Reduce the IT burden
  • • Increased agent accuracy, efficiency and productivity
  • • Consistent, intuitive UI reduces training time, speeds Campaign development, launch and fine-tuning
  • • 24x7 customer support

Integrate Presence Video Interactions with other modules in the Presence Suite for an all-in-one comprehensive contact center solution. To learn more, contact us today.

Downloads  
Video Interactions Position Paper
Mail Interactions Position Paper
Web Interactions Product Sheet
Contact Center and Multi-Channel Solutions (American English)
Contact Center and Multi-Channel Solutions (British English)