User Portal

IVR System

In a world accustomed to instant gratification, customers expect you to be accessible anytime, anywhere and at their convenience. Being able to deliver a great customer experience is crucial and often times can be a competitive differentiator. This demand for instant, always-on accessibility can prove challenging for many businesses; therefore, having a self-service option in place should be an integral part of any customer service strategy.

Presence IVR makes it easy for organizations to streamline customer interactions, reduce operational costs and drive additional revenue now and well into the future. Presence IVR helps you:

  • Provide 24x7 self-service options and more efficiently manage customer calls without the need for live agent interaction.
  • Standardize basic client information for proper agent routing.
  • Reduce average hold time (AHT) and repetition by seamlessly transferring caller information to an agent.
  • Automate routine services to free up resource time to focus on priority calls (ie, high-value customers) and sales opportunities.
  • Collect sensitive information without agent participation to ensure compliance (ie, PCI).
  • Validate a customer’s identity using voice biometrics.
  • Automate data processing and the automation of outbound and inbound campaigns.
  • Improve customer satisfaction and loyalty.


To learn more about how Presence IVR can help your business, contact us today.


Downloads

Presence IVR Product Sheet
Contact Center and Multi-Channel Solutions (American English)

Contact Center and Multi-Channel Solutions (British English)
Contact Center solution for Collections
Contact Center solution for Travel
Contact Center solution for Healthcare
Contact Center solution for Insurance