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Call Center Scripting Software

Whether your contact center handles customer service, support or sales inquiries, one thing is certain – customers expect accurate, complete and personalized service.

Presence Scripting is a powerful, yet easy-to-use tool that’s designed to help guide agent dialogue while interacting with customers to deliver a more consistent and enhanced experience. Presence Scripting greatly expands your inbound and outbound capabilities and positively impacts your bottom line.

  • • Increase revenue opportunities through cross-sell and up-sell efforts
  • • Easily create and deploy sophisticated scripts without the need for IT assistance
  • • Rapidly adapt existing campaigns to changing business requirements; make edits on the fly
  • • Allows Supervisors to set operational rules, manage required fields, automate validation and provide agents access to information from external data sources
  • • Reduce agent training costs and improve call metrics
  • • Ensure adherence to internal processes and compliance requirements
  • • Enhance brand image through consistent messaging

Empower your agents today with the necessary tools and information to meet and exceed your customers’ expectations. To learn more, call us today.

DownloadsScripting (Position Paper)
Web Solutions (Brochure)
Contact Center and Multi-Channel Solutions (American English)
Contact Center and Multi-Channel Solutions (British English)