User Portal

Travel & Tourism
Multi-Channel Contact Center Solution

vertical-en-03The travel industry is extremely competitive due to factors such as Internet tools and discount websites. With the myriad of options that travelers are offered, they can easily take their business elsewhere, so it is important for companies that cater to the traveler to offer superior customer service. Travelers are often looking for value and travel deals, so it is also essential that travel operators look for ways to cut operational costs, while maintaining the quality of service. Presence for Travel addresses the needs and concerns of both the traveler and the travel provider.

Advantages:

  • Automated notifications such as flight confirmation, delays, and cancellations
  • Travelers avoid long wait times
  • Integrates with reservation systems
  • Increases customer loyalty
  • Allows traveler access anytime, anywhere in the world
  • Priority routing for travel agents, elite members
  • Upselling opportunities for tailored products and services
  • Modular and flexible system allows for adaptation to seasonal changes in activity

 

Presence delivers results! Click here to learn about Presence for Travel!

Some clients of Presence for Travel:

Balearia
Globalia
Idiso
Orizonia
Travelplan

Click here for more Presence clients.