Multi-Channel Contact Center Solution
The retail market is extremely competitive. Today’s consumers are not only very price conscious, they are very savvy about price matching and finding the best deal available. With the onset of daily deal websites, social media, mobile apps and more, retailers are finding it even harder to compete and must continually look for ways to increase revenue yet reduce operational costs in order to stay ahead of the game. Often times, customer service becomes the key differentiator in building customer loyalty.
Presence Technology’s all-in-one, multi-channel contact center solution enables retailers to streamline customer service efforts by removing communication and workflow barriers,
- Easy returns/exchanges
- Automatic tracking of packages
- Automated messages such as payment address, status of bill, order status
- Self service portals for payments
- Reporting for customer trends
- Complete consistency between different channels of interaction
- Reduction in time for every customer service interaction
Presence delivers results! Click here to learn about Presence for Retail!