User Portal

Insurance
Multi-Channel Contact Center Solution

logos-verticales-web-05The Insurance Industry is a fiercely price competitive industry, in which consumers are faced with a myriad of choices – obtaining the desired coverage for the lowest cost.  It is therefore critical for insurers to not only attract new customers, but to retain current customers by providing excellent customer service and superior claims processing. Insurers want to provide a consistent, tailored customer experience that flows seamlessly from one channel to another as the conversation demands. Presence Technology empowers both insurers and customers with an all-in-one, multi channel contact center solution.

With Presence for Insurance your company can go above and beyond exceptional service:

1.    Provide sales support for self-directed channels
2.    Support cross-sell of additional products
3.    Create sales capacity in the agency
4.    Identify leads and life event indicators

Advantages:

  • 24 x 7 access
  • Self service options
  • Faster and Better Claims Processing
  • Accelerated response time
  • Automates administrative tasks
  • Reporting for operations and sales
  • Allows for automatic connection to 3rd party vendors, such as towing assistance
  • Automated payment processing
  • 360 degree view of the policy
  • Automated messaging for payment and renewal reminders


Presence delivers! Click here to learn about Presence for Insurance!

Some clients:

CPP

EMSI
Oregon Mutual
Pelayo
VitalOne

Click here for more Presence clients.