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Collections
Multi-Channel Contact Center Solution

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Any business that requires customers to pay bills faces the monumental challenge of collecting the payment in full and on time.  Collections efforts have traditionally been driven from a manual outbound calling effort, which is expensive and cumbersome.  Although the current economic climate has created a larger need for collections, recovery agencies are still faced with cost constraints and budget cuts, all while adhering to federal guidelines that dictate the collections procedure.  Presence for Collections offers a complete multi-channel Contact Center solution, which incorporates automation and compliance, contributing to the increased profitability of your business and simplifying management of collections.  We help our clients optimize contact rates with past due consumers and minimize process costs, enabling effective negotiations.

Advantages:

  • Increased debt collection rate
  • Compliant with federal guidelines
  • Automated payment solutions
  • Reduced operating cost
  • Automatic notifications
  • Increased list penetration
  • Increased agent productivity


Presence delivers results! Click here to learn about Presence For Collections!

Some clients of Presence For Collections:
JD Group


Click here for more Presence clients.