 Blake is one of the largest privately owned contact centre operations in South Africa. By the end of 2008, thanks to massive organic growth, it will boast over 3000 seats. It provides telesales, collections, customer support, customer retention and data intelligence services to local and international organizations in the financial services, clothing and furniture retail, telco and medical arenas. It has offices in South Africa, Namibia, Botswana and Mauritius, with additional presence in South America and Spain. Blake is distinguished by its results-driven and flexible approach, and a quality of service that exceeds global benchmarks. The company has an entrepreneurial business culture driven by excellence in business practice and managerial skill and supported by a focus on technological innovation.
"Essentially, we have two new implementations running at the call centre and since the customers are very pleased with the results, we expect to be deploying further Presence Technology".
www.blake.co.za
REGION: Africa
SECTOR: Outsourcing Call Center
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Blake Holdings Case Study
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