What we are looking for

• An individual to join our Operations/Professional Services department in Madrid (Spain).
  
  
  

• Manage Presence Suite deployment projects:
  - Manage human, material and technical resources inside projects.
  - Ensure a successful Project in terms of scope, time, budget and quality.
  - Create scope of tasks for all customizations need to satisfy customer requirements (Statement of Work).
  - Manage providers.
  - Projects follow-up: planning, tasks assignment, priorities management, risks management, change management.
  - Support Presales team through professional services analysis for offers that need it.
  - Report customer about Project status, ensuring that all agreed requirements are met.
  - Create all Project documentation / deliverables (meeting minutes, UAT, etc.).

• Provide Presence suite training to customers as part of deployment process.

• Perform all changes/customizations needed by module following designed solution.
  
  In order to develop these functions, the Project Manager will liaise with the following departments:
  - Sales: support during offers elaboration.
  - Engineering: identify improvements that can be included in future versions of Presence Suite or workarounds to meet some Project requirements.
  - Support: handover of all Project documentation to Support after Project is finished.
  - Marketing: case studies elaboration using Project experiences.

Minimum Requirements

• Telecommunications or Computer Engineer.
• Technical Certifications (both or one of the two):
  - Current dCAP or demonstrable skills with Asterisk.
  - Avaya: Admin and Management of ACD.
• Languages: Spanish and English: both fluent (conversation and written). Candidates without this requisite will not be evaluated.
• Skills: Corporate PBX and/or Contact Center Project management experience (Asterisk or Avaya). Certification in Project Management will be a plus.
• Availability to travel (Spain and abroad).
• Proactive, self-confident, independent individual with initiative and “can-do” attitude.

• Knowledge and/or experience with (a certification on any of these items will be a plus):
  -Networks.
  -DB (Oracle, MySQL and/or MsSQL Server).
  -Avaya PBX (including ACD).
• Other vendors CTI or ACD solutions (Altitude, Genesys, Voxeo, etc.).

What we offer

• Full time, permanent contract.
• Attractive salary (depending on candidate skills).
  
  
  Send CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it (referencing in the subject line the position you are applying for).

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