Presence Real Time
Presence Real Time monitors contact management, production control by service or agent, the status of calls on hold and agents and can also measure the success of services and campaigns in real time. If you want to know the penetration level for a sample, production or status by service, the movement or status of calls on hold, Presence Real Time can give you this information, and much more, all in real time.
Downloads
Empowering Elastic Contact Center by Presence Technology
Presence Suite All In One
White Paper Presence Suite All in One
White Paper Industry Outsourcing
|
Customer Spotlight
Press Releases