Presence Supervisor

The Pathway to Profitability for your Contact Center

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Presence Supervisor

Online management tool specifically designed for Service Managers which allows quickly and easy business rules implementation in the Presence Suite . The Suite is operated entirely through this highly intuitive and easy-to-use GUI. The tool incorporates a wide range of real-time and historical reports providing total management control over the
Contact Center unified communications
system.

Highlights

60 real-time and historical configurable reports included out of the box (new ones can be created with Presence Custom Report)

Access is classified based on user accounts configuration defined n Presence Administrator.

Notifications can be sent from supervisors to agents with reading confirmation.

Configuration options: service parameters, dialing algorithm, enable/disable loads, queue movements, queue mailboxes management, predefined mail text and templates, intelligent routing dispatchers’ management, etc.

Benefits

Single and consolidated management tool for Contact Center Supervisors
Very easy to use. Designed with the participation of real operational personnel from Contact Center outsourcers
Changes can be made on-the fly without need to stop the services or campaign
Accurate control – immediate actions

> Presence OpenGate
> Presence Recording
> Presence Custom Reports

Downloads

Empowering Elastic Contact Center by Presence Technology
Presence Suite All In One
White Paper Presence Suite All in One
White Paper Industry Outsourcing