The Pathway to Profitability for your Contact Center
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Presence Back Office Presence Back Office Solution integrates back office tasks with agents’ daily tasks through the same
call blendingmanagement solution.Contact Center administrative tasks generate a vast amount of work for agents, which become efficiency management issues. Presence Back Office allows agents to manage administrative tasks in the same way they manage Contact Center calls. Presence Back Office interacts with any ACD, CRM application or IVR tool, so that any administrative task generated by voice call, e-mail, SMS, etc. can be completed by agents during off-peak hours. Presence Back Office benefits  Downtime reduction because agents will not log off call blending systems to do administrative task Tasks are generated as phone based interactions Management statistics control via ACD or CTI software Tasks assigned by location criteria or agent specialization Blending management with all other channelsDownloads Empowering Elastic Contact Center by Presence Technology Presence Suite All In One White Paper Presence Suite All in One White Paper Industry Outsourcing |
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