Venta Interactiva Contact Center, part of Vocento Communications Group, chose Presence OpenGate solution to optimize their telephony platform performance

Vocento is one of the leading multimedia groups in Spain, with participation in all media and entertainment areas, such as newspapers, supplements, magazines, television, radio, audiovisual production, movie distribution, and the Internet. CCVI is part of Vocento Communications Group and has chosen Presence Technology, a worldwide company dedicated to supplying All-in-one Solutions for Contact Centers, to optimize the Contact Center productivity and to improve the Customer Service quality through the implementation of an

Asterisk Call Center

Vocento was the first group to explore the Internet communications field in Spain, empowering services through its Contact Center. The on-line “Classifieds” service is complemented with a telephony platform, serving different sections such as residential real estate (Pisos.com), automobile (Autocasion.com), jobs (Infoempleo.com) and other (Tusanuncios.com).

Vocento has chosen Presence OpenGate, based on the full featured Asterisk VoIP platform. OpenGate provides the flexibility to install leading edge technology and upsize or downsize it with minimum investment.Overall, CCVI has implemented Presence Outbound Progressive mode solution to manage dialing capabilities, Presence Scripting, to create scripts and guide agents through the CTI services installation; Presence Messaging to manage E-mail, Fax, SMS channels, and Presence Recording to integrate recorded calls with all Presence Suite modules.

Pedro Molina, Director of CCVI, says “OpenGate modular architecture allowed us to implement the solution in record time and assured us great flexibility and scalability to satisfy our needs.”