Highlights

The Contact Center Toolbar activates buttons based on the channels the agent is handling.
Pop-up on every interaction providing detailed information about the channel, service, and data attached to the interaction, etc.
Outbound services provides historical call information including agent notes.
Features: interactions capture, add do-not-call number, manual outbound ACD, etc.
Presence Script automatically launched on every interaction if activated for the service.
Shortcuts to commonly used 3^rd party applications, can be published on the toolbar.

Benefits

• One straight forward tool for agents. Trained in few minutes. Designed to minimize complexity and maximize agents effectiveness
• Agents do not need to interact with the telephony terminal, all interactions go through the toolbar (includes a fully featured softphone)
• Toolbar informs agent about supervisors notifications and services queue status
• Interactions can be fully handled in just 2 mouse clicks
  
  

> Presence Scripting
> Presence Back Office