The Pathway to Profitability for your Contact Center

Presence Administrator

This tool enables the system administrator to configure technical parameters of the Presence Suite

telephony platform

. It can also grant different levels of access and assign profiles for the various system users.

Highlights

Unified Administration front-end for all Presence modules, including Presence OpenGate’s telephony configuration.
After a new module is activated, new icons and options show-up in the tool.
Strong but flexible security:
- Embeds user, groups, and access rights administration.
- Delegates/ segments administration supported at all levels allowing multiple combinations.
- Access tracking for auditing purposes.
- SDK to manage loads from external Apps.

Benefits

One tool manages the solution end-to-end, from oneto many modules.
Duties Segmentation:
- What you can configure.
- On which services or campaigns.
- Intuitive and easy to use graphical interface. It standardizes look & feel across all administration modules minimizing training time.
Specifically designed to adapt the solution to dynamic needs with minimum time.