About Presence

The Pathway to Profitability for your Contact Center

About Presence

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Presence Technology is a worldwide leading provider of Multi Channel Contact Center software, deployable On Premise, Hybrid or Hosted.

The complete Contact Center Suite was created and developed in a large Multi Channel Call Center in Europe. Therefore, Presence’s advantage relies on a deep understanding of the Contact Center daily operations.

Presence Suite Solutions are recognized as the most flexible, the easiest to integrate with other systems, and the most user friendly solutions in the Contact Center industry.

The highly qualified professionals at Presence work with numerous world class partners throughout North America, Europe, Latin America and South Africa who stand behind and provide support for any project around the world.

Presence’s Solutions allow Contact Centers to optimize their telephony platform resources and increase productivity between the business-client interface.

Valora Corporation

By way of its Private Equity Division, the majority of shares in Presence Technology are held by Valora Corporation.

Valora Corporation commenced its operations in 1998 with headquarters in Barcelona. Its current market capitalization is 180 million dollars, distributed between its property, finance, private equity divisions, and a foundation.

The President of Valora, Mr Albert Olle, besides holding positions of responsibility within the company, is a member of Barcelona's Chamber of Commerce and of the Board of Directors of the bank La Caixa.

Valora Private Equity Division - Two Types of Investments:

* Financial Investments: co-investing with Mercapital and Vessey in funds of more than 600 million euros.
* Strategic Investments: companies where Valora is a majority shareholder (as in the case of Presence Technology) or with benchmark partners from the financial sector, such as La Caixa.Fundación Corporación Valora: The foundation contributes actively and financially to reducing poverty, hunger, marginalization, and social injustice in disadvantaged populations of the world. It does this in the form of cooperation agreements with different NGOs (Fundacion Vicente Ferrer, Caritas, Intermon Oxfam, Unicef, Medicos Sin Fronteras, and World Vision…), or with projects of its own to improve living conditions for certain groups in countries where Valora operates.

Real Estate Division: This division owns a total of 20 properties, which it rents to major business groups such as El Corte Ingles, Grupo Carrefour, and Caprabo; furthermore, the division is involved in significant property projects in Spain and abroad.

Valora Financial Division: The financial division of Valora works with the biggest names in Spanish finance (Grupo Santander, BBVA y La Caixa) and in foreign finance (Merril Lynch and Calyon), purchasing and selling stocks on the main international stock exchanges and buying structured products.

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